FAQ's & Policies

When will I receive my order?

All orders take 2-3 business days to process, and are then shipped via USPS First Class Mail (ships in 3-5 business days)
or Priority Mail (ships in 2-3 business days). On a tight deadline? Contact us and we will try to work something out.

 

Can I return my item/get a refund?

All orders placed, unless broken or damaged in transit, are non-refundable. If by chance your item
is damaged in the mail, we are happy to send a brand new one your way!

 

How are your items shipped?

Our art prints are shipped in either a flat, sturdy envelope.
Our coffee mugs are shipped in a sturdy cardboard box with bubble wrap for extra protection.
Tea towels and notepads are shipped in padded mailers. 
All envelopes and packages are labeled with a big “Fresh Out of Ink” sticker.

 

Can I track my order?

Unfortunately, USPS First Class Mail does not come with tracking information.
If you choose to ship via USPS Priority Mail, tracking – though
sometimes inconsistent – is available.

 

Do you charge sales tax?

 Sales Tax is only collected on items shipped to a Texas address.  All others are tax free.

 

What are your business hours?

 We respond to emails and create and ship products Monday-Friday, 9:00am to 5:00pm.
If you contact us outside of those hours, we’ll do our best to get back to you
as soon as possible. 

 

More Questions?

Have a question we didn’t cover here? Contact us!

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